Santo Engineering prides itself in the quality of work done. We aim to always deliver above customers expectations and that includes making sure items are made exactly to the customer's requirements. Santo's quality management system ensures that every step in the process is checked against the customer's requirements, and not passed on to the next phase unless it is 100% right.

Quality is paramount, and all staff are responsible for the quality of their own work.

The main steps in the quality system are:

1. All jobs coming into the business are carefully scoped and detailed in the Santo information system to make sure the customer's requirements are accurately documented.
2. Job packages are prepared and all relevant information included.
3. The current work schedule is checked to make sure the workshop is capable to deliver the completed job when required.
4. Materials are ordered according to the required material specifications.
5. Work is undertaken and signed off by each operator.
6. The completed job is checked by customer services and delivered to the customer.
7. Any rework or areas of non-compliance are documented and the cause analyzed.